How International Visitors Can Book Kangxi Ceremony Tickets

Planning a trip to Chengde and hoping to experience the spectacular Kangxi Ceremony? International visitors sometimes encounter questions about Chinese phone numbers, overseas credit cards, mobile payments, and seat assignments during the booking process.

The good news is that these issues can usually be resolved easily. This guide explains the complete booking process and the most common solutions for visitors traveling to China from Japan and other countries.

Can I Book Without a Chinese Phone Number?

Yes. If the booking page requires a mainland Chinese mobile number and you do not have one, you may enter:

18631401069

Please make sure that your other booking details are correct. After placing the order, save a screenshot of the order confirmation and payment record so that the booking can be checked if necessary.

How Should I Open the Booking Link?

The correct method depends on the payment service you plan to use:

• WeChat Pay: Open the booking link directly inside WeChat.
• Alipay: Open the booking link in your mobile web browser, and then follow the payment instructions.

If the page does not load correctly, copy the link and open it again using the appropriate app or mobile browser.

What If My Overseas Credit Card Does Not Work?

Some international visitors may experience a declined transaction, card verification failure, or security warning when using an overseas credit card with WeChat Pay. WeChat Pay may occasionally identify an overseas card transaction as a potential security risk.

If your payment does not go through, try the following:

• Confirm that your card supports international and online transactions.
• Try another credit or debit card.
• Use Alipay instead of WeChat Pay.
• Contact your card issuer to confirm that the payment has not been blocked.
• Check your booking and bank records before trying again to avoid duplicate payments.

In many cases, changing the card or switching from WeChat Pay to Alipay solves the problem.

How Do I Know Whether My Booking Was Successful?

Once payment is completed, keep your order confirmation and payment screenshot. If you are unsure whether the booking was successful, contact customer service and provide your booking details for verification.

Do not submit several identical orders without checking the previous order status first.

When Will I Receive My Seat Number?

Seat information is normally sent approximately three days before the performance. The exact notification time may vary according to the seating arrangements for each show.

Please keep your contact channel available and check messages from customer service. If you have not received your seat information close to the performance date, contact the support team with your order confirmation.

Can My Family Sit Together?

If you are traveling as a family or group, purchase all tickets in the same order whenever possible. After booking, contact customer service as early as possible and clearly state how many people are traveling together.

For example, a family of four may send the following request:

We are a family of four—my husband, our two children, and me. Could you please arrange four seats together, preferably near the center of the stage, so that our children can have a clear view of the performance? Thank you very much for your help.

The seating team will try to arrange adjacent seats and consider requests for a central view when availability allows. However, specific seats cannot be guaranteed, especially on weekends, public holidays, and other popular dates. Booking early gives the team more flexibility.

What Should I Do When Traveling With Children?

Tell customer service how many children are in your group and confirm the current child admission policy before placing your order. Age, height, ticket, and admission requirements may vary, so the information shown on the booking page or provided by official customer service should be treated as final.

International Visitor Booking Checklist

1. Confirm the performance date and starting time.
2. Open the booking link in WeChat for WeChat Pay or in a mobile browser for Alipay.
3. If a Chinese phone number is required, enter 18631401069.
4. Prepare a second payment card or Alipay as a backup.
5. Book all family or group tickets in one order.
6. Send any adjacent-seat or central-view request as early as possible.
7. Save your order confirmation and payment record.
8. Look out for your seat number approximately three days before the show.
9. Arrive early enough for ticket collection, identity checks, and admission.

Official Booking Information

Official website: www.kangxidadian.com

Booking hotline: 4006-4008-40

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The Kangxi Ceremony welcomes visitors from around the world. If you encounter any difficulty with your phone number, payment method, booking confirmation, or seat request, contact customer service as early as possible. The team will assist you in completing your reservation and preparing for an unforgettable evening in Chengde.